1. What is remote computer support?

Remote computer support, also known as 'online support', allows us to remotely view your computer screen and securely fix most computer problems right through the Internet via remote control.  In fact, it's like watching your computer fix itself!  This type of computer support works through 'desktop sharing' technology. What this means is that when you 'log in to our secure online support center', you can allow a technical support representative to 'view' and 'interact' with your computer remotely via the State-of-the-Art Security of LogMeIn Rescue, right through the internet - fixing problems fast and efficiently.

2. Is your work guaranteed?

Our computer services are guaranteed for five (5) days.  If there is a problem with any service we provide, customers must notify us within five days and we will work to remedy any issues quickly and professionally.  At Advance Computer Solutions, LLC, our customer's satisfaction is very important to us.  If a customer is not completely satisfied with the service they received from us, we will work with them to ensure their satisfaction. If we cannot find an appropriate resolution or cause of your problem (s), then there is no charge - Guaranteed!

3. How long does an average support session last?

The average remote support session lasts anywhere from 45-90 minutes.  However, depending on the type of problems you're experiencing and the speed of your computer, a session may be shorter or much longer.  In some cases where the computer problems are severe, we may recommend a Packaged Solution, follow up remote session, or schedule an in-home or in-office visit by a technician.

4. Are your services secure?

Yes. When you log in to our Secure Online Support Center you are initiating an End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation between your computer and the technician's computer. In this way, you have set up a unique one-to-one session that no one else can view or access during the session. That ensures your security and privacy.
In addition, you are in control the whole time. Only you can initiate a remote support session with a generated PIN number and you can end a session by simply closing the support window on your desktop.  Further still, you are always in control of your mouse (cursor). During your session you will see the technician using your cursor to locate and fix problems. At any time you can over-ride mouse control by simply moving your mouse.

5. Can you get back into my computer after my session is over?

No, not until you log in again with a new generated PIN number and request service.  When you log in to Advance Computer Solutions, LLC's secure online support center you are prompted to download a small temporary desktop sharing application and supporting tools that allow us to view and interact with your computer.  Once your service is complete and you log off, the temporary application and accompanying tools are automatically deleted from your PC.  We can no longer see or access your computer.

6. Is your remote support service easy to use?

Very! By allowing a remote technician to access your computer through the Internet they are able to fix your computer directly. You can simply sit back and watch.  Or, you can work on something else while the technician is fixing your computer. Remote computer support is simple, convenient and, best of all, it's 'hands-free'.  Simply log in and let go of the mouse and let us fix your PC.

7. Can a technician come to my home/office for support?

Yes.  A technician can come to your home or office anywhere in the Grand Junction, CO area.  Our 'physical' on-site computer support fees are $50/hr.  Our On-Site Packaged Solutions will save you money as the fee is set, no matter how long it takes.

8. Can you provide remote support through a dial-up connection?

No.  We do not provide services remotely to dial-up connections.  Dial-up connection is just to slow for our services to be effective and provide you savings.

9. Can you support older computers?

The oldest computers we typically service are PCs that have a Windows 98 operating system. That would make a computer about 5+ years old. If your PC is older than 5 years or has Windows 95/98/ME/2000 it is more difficult to correct problems and prevent new problems from happening. We suggest considering purchasing a new computer if your system is over 5 yrs. old. We do service Windows 98, 2000, Me, XP, 2003, and Vista Operating System machines.

10. Do you support Apple Macintosh?

No. We only support Windows based PC computers. Remote computer support for the Apple is not available from us at this time.

11. How much does it cost?

Much less than traditional computer support options! By viewing and interacting with your computer directly through the Internet, we can complete the work in much less time, saving you money. There's no need to schedule an in-home visit (costing upwards of $200/hr.) or taking your computer to a local repair shop (also very expensive). At Advance Computer Solutions, LLC we charge $40 for 60 minutes of remote support (1/2 hour @ $20 minimum fee). We encourage you to purchase a Package Solution to take advantage of our discounted rates when you schedule support, or consider an annual subscription plan (comming soon).