Advance Computer Solutions

How It Works

Getting your problem fixed is as easy as 1 - 2 - 3!

#1 Connect. Just call us and we will navigate you to our secure login page to start your session. With your permission, a small file automatically downloads to your PC. It is the interface through which the technician communicates with you and conducts remote support. A live computer support technician troubleshoots computer related problems on your screen as you watch.

#2 Diagnose. We diagnose any computer related problems.

#3 Solve. Then your technician resolves any computer related problems on your screen as you watch. You may want to assist your technician in parts of the process and learn new tips and tricks along the way or you may wish to go about your business and let us work. You only need to be present at the beginning of each session to get us started. A Chat box will compliment the remote session for online chat as well as one-on-one phone conversation.

The Applet automatically removes itself from the remote PC at session conclusion. The technician will no longer have access to your computer until you call us to begin a new session. We use the State-of-the-Art Security of LogMeIn Rescue to connect to your PC to offer this dynamic solution to your computer problems.

Even novice PC users can easily accept remote support.

Advance Computer Solutions provides this highly secure and convenient remote computer support to home and small business computer users. Our easy and affordable services are available from anywhere in the world. All you need is a connection to the Internet.

We repair your PC over the internet so you can sit back, relax and watch as we work.

Advance Computer Solutions, LLC offers this easy to use computer support by accessing your computer remotely through web-based, anywhere-to-anywhere, ultra-fast remote control technology. With a fast and highly secure connection, Advance Computer Solutions acquires a connection to your PC anywhere in the world

State-of-the-art Security

End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation

• Multi-level, permission-based access • Auto-revocation of access rights when session is terminated

• MD5 Hash for enhanced security and traceability with file transfers power, dual HVAC, fire detection systems, and 24 x 7 network monitoring

Advance Computer Solutions, LLC’s Remote Support service is easy and simple.

Please view below a quick step by step demonstration of how it works.

1. If you are having computer problems, but you can still access the internet, then Advance Computer Solutions, LLC’s Remote Support is an easy solution to get your problem solved quickly and effectively.

2. Contact us at (970) 243-3445 and we will discuss your problem and let you know how we can help. We will provide you with your session PIN Code key and take your billing information.

3. To allow a technician to connect to your computer and fix your problem, enter the PIN number provided. Open your Internet explorer and visit our PIN login page at http://www.advance-computer-solutions.com/pin.html

pin.html

4. Type in your PIN Code that has been provided by email or telephone. In this case, the PIN code example is 974351 then press "Connect to a Technician".

Enter PIN Code

5. Once this key is entered you'll be prompted to install a small software application which will allow the technician to remotely repair your computer as if he was right their next to you. Please remember: All communication between you and your technician is SSL-encrypted, and you will be able to permit or deny access at all times during the session. Click ‘Run’ when prompted.

Accept Download

6. Once done, another screen will ask you to run or download the facility. Press "Run".

7. Once the download is completed, you will need to install the software. Press "Run". Notice that the software has been approved by a trusted publisher.

Install

8. Once you have pressed the "Run" button, the software will be installed and the Advance Computer Solutions, LLC Remote Support screen will appear. The technician will be able to chat with you with online chat or one-on-one phone conversation and start the remote screen request in order to share control of your mouse and keyboard and fix your problem.

Chat window

Allow Remote Control

9. Once this remote request has been initiated, the technician will be able to see your screen and begin the support service. You will be able to speak to the technician at all times during the support session and you have the ability to stop Remote Control or disconnect at any time. Here is a view of the technicians console where your desktop is viewed.

Technicians View